Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide to us when you use our website, submit a form, contact our support team, register a warranty, request a promotional gift, subscribe to updates, or answer questions about your experience.

This information may include:

• first and last name;
• email address;
• phone number;
• shipping address, when needed to provide support, send a replacement, or send a promotional item;
• Amazon order number or proof of purchase;
• your dog’s name;
• your dog’s weight;
• photos or videos of your dog, collar, packaging, or product issue;
• answers to questions about your product experience, dog, training situation, or reason for contacting us;
• messages, comments, support requests, and other information you choose to provide.

We may also collect certain technical information automatically when you visit our website, such as:

• IP address;
• browser type;
• device type;
• pages visited;
• referring website;
• approximate location based on IP address;
• website usage and interaction data;
• cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

• respond to customer support requests;
• help troubleshoot product issues;
• provide setup, fit, and training guidance;
• process warranty registrations;
• review eligibility for warranty support, replacement, refund, or other available solutions;
• process promotional gift requests, when applicable;
• send product-related communications;
• improve our website, products, customer experience, and support process;
• understand customer needs, opinions, and product experience;
• protect our website, business, customers, and systems;
• comply with applicable legal obligations.

We do not sell products directly through our website. Elecane products are sold through Amazon and/or other authorized third-party marketplaces. If you purchase an Elecane product through Amazon, your payment and order processing are handled by Amazon according to Amazon’s own policies.

Elecane does not collect or process payment card information through this website.

3. Warranty Registration and Support Requests

When you register a warranty or contact us for support, we may ask for information such as your name, email address, Amazon order number, product model, dog’s name, dog’s weight, photos, videos, and a description of the issue.

We use this information to verify your purchase, understand your situation, provide product support, activate or review warranty coverage, and determine the best available solution.

If you provide a shipping address or phone number, we use it only when needed to send a replacement product, accessory, promotional item, or to resolve your request.

4. Photos, Videos, and User-Submitted Content

You may choose to send us photos or videos of your dog, product, collar fit, packaging, or issue.

We use photos and videos submitted through warranty, support, or promotional forms to review your request, provide support, verify product condition, understand fit or use, and improve customer service.

We will not use your submitted photos or videos in marketing materials, advertisements, social media, or public website content without your separate permission.

Please do not submit photos, videos, or other content that you do not want us to review or store as part of your request.

5. Promotional Gifts and Feedback Forms

From time to time, Elecane may offer promotional gifts, warranty bonuses, customer feedback opportunities, or similar programs.

If you submit a form for a gift or promotion, we may collect information needed to verify eligibility, process the request, contact you, and ship the item when applicable.

Promotional gifts may be limited in quantity, subject to availability, and may require proof of purchase or completion of required form fields.

6. Email Communications

At this time, Elecane primarily uses email to respond to customer inquiries, support requests, warranty requests, promotional requests, and product-related questions.

If we offer an email subscription or newsletter, you may voluntarily provide your email address to receive updates. You may unsubscribe from marketing emails at any time by following the unsubscribe instructions in the email or by contacting us.

We may still send non-marketing communications when necessary, such as responses to support requests, warranty-related messages, or important product-related information.

8. How We Share Information

We do not sell your personal information.

We may share information with trusted third-party service providers who help us operate our website, process forms, provide support, analyze website performance, improve security, deliver communications, or manage advertising and analytics.

These service providers may include website hosting providers, analytics providers, advertising platforms, form-processing tools, email tools, security tools, and other vendors that support our business operations.

We may also disclose information when necessary to:

• comply with applicable laws, regulations, legal processes, or governmental requests;
• protect our rights, property, customers, website, and business;
• prevent fraud, misuse, security threats, or harmful activity;
• enforce our policies or terms;
• complete a business transfer, merger, acquisition, or similar transaction if applicable.

9. Amazon and Third-Party Websites

Elecane products are sold through Amazon by authorized sellers, including LLC Magnifica, and may also be available through other authorized third-party marketplaces.

When you click a link that takes you to Amazon or another third-party website, you are leaving the Elecane website. Your use of Amazon or any third-party website is governed by that third party’s own privacy policy, terms, and practices.

Elecane is not responsible for the privacy practices, security, content, or policies of third-party websites.

10. Data Retention

We keep personal information for as long as reasonably necessary to provide support, process warranty or promotional requests, maintain business records, comply with legal obligations, resolve disputes, improve our services, and protect our rights.

The length of time we retain information may depend on the type of information, the purpose for which it was collected, legal requirements, and business needs.

When information is no longer needed, we may delete, anonymize, or securely retain it according to our internal practices and applicable law.

11. Your Privacy Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to:

• request access to the personal information we have about you;
• request correction of inaccurate information;
• request deletion of certain personal information;
• object to or restrict certain processing;
• request a copy of your information;
• withdraw consent where processing is based on consent;
• opt out of certain analytics, advertising, or marketing communications.

Residents of certain regions, including California, Canada, the United Kingdom, and the European Economic Area, may have additional privacy rights under applicable privacy laws.

To make a privacy request, please contact us at:

support@elecane.com

We may need to verify your identity before responding to your request. We will respond to privacy requests as required by applicable law.

12. California Privacy Notice

If you are a California resident, you may have rights under California privacy laws, including the right to know what personal information we collect, use, disclose, or share; the right to request deletion or correction of personal information; and the right not to be discriminated against for exercising your privacy rights.

Elecane does not sell personal information for money. However, certain advertising or analytics technologies may be considered “sharing” under some privacy laws. You may control cookies and tracking technologies through your browser settings or any cookie preference tools available on our website.

To submit a California privacy request, contact us at:

support@elecane.com

13. International Users

Elecane is operated for the brand by LLC Magnifica, and our website and services may be operated from the United States or other locations where our service providers operate.

If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries. These countries may have data protection laws that differ from those in your country.

By using our website or submitting information to us, you understand that your information may be processed in the United States and other locations as described in this Privacy Policy.

14. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email system, online form, or electronic storage method is completely secure. We cannot guarantee absolute security of your information.

15. Children’s Privacy

Our website is intended for adults and is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

16. Do Not Submit Sensitive Information

Please do not submit sensitive personal information through our website forms or email unless we specifically request it and it is necessary for your request.

Sensitive information may include government identification numbers, financial account information, health information, passwords, or other highly confidential information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of our website after changes are posted means that you accept the updated Privacy Policy.